Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).

Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.

Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid return shipping label.

Refund processing times may vary depending on your payment provider. Credit card refunds typically appear within 3-5 business days, while PayPal refunds may take up to 10 business days.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as there may be a processing delay before the refund is posted to your account.

If you've confirmed with your financial institution that the refund has not been processed, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues.

In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method after verification.

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